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Calgary

• Schedules and Rates
• Course Outlines

Other Locations

• Toronto
• Vancouver
• Ottawa

Course Outlines

Seminars and Workshops

Management and Leadership

• Essential Skills for the Administrative Assistant
• Essential Skills for the Proactive Office Manager
• Must Have Skills for Entry Level Supervisors and Managers
• Essential Leadership Skills for Women

Human Resources

• Human Resource Management for the Non HR Manager
• Developing Human Resources Policies and Procedures
• Dealing With Difficult Employees
• Effective Interviewing Techniques
• Health and Safety Standards in the Workplace
• Workplace Hazardous Management Information Systems

Communications

• Critical Elements of Exceptional Customer Service
• Effective Negotiation Skills
• Dealing With Difficult and Demanding Clients
• Essential Communication Skills: Dealing with Tact and Professionalism in the Workplace
• Mastering Your People Skills in the Workplace
• Mediation / Conflict Resolution
• Power Selling - Getting Past NO!
• Understanding Project Management
• Mastering Your Business Writing Skills

Professional Developments Workshops

• Anger Management
• Time Management
• Stress Management
• Professional Business Writing Skills

Finance and Accounting

• Finance for the Non Financial Manager
• Understanding Payroll Principles and Functions
• Bookkeeping and Accounting

Computer Training

Operating System

• Windows Introduction

Word Processing

• Word 2003 - Level 1, Level 2 and Level 3
• Word 2007 - Level 1 and Level 2

Spreadsheet

• Excel 2003 - Level 1, Level 2 and Level 3
• Excel 2007 - Level 1, Level 2 and Level 3
• VBA for Excel 2003

Database Management

• Access 2003 Introduction and Advanced
• Crystal Reports XI - Level 1

Email and Contact Management

• Outlook 2003 - Level 1 and Level 2
• Outlook 2007 - Level 1 and Level 2

Graphics and Desktop Publishing

• Acrobat 8.0 - Level 1 and Level 2
• Illustrator CS3 - Level 1 and Level 2
• InDesign CS2 - Level 1 and Level 2
• InDesign CS3 - Level 1 and Level 2
• Photoshop CS2 - Level 1 , Level2 and Level 3
• Photoshop CS3 - Level 1 and Level 2
• Publisher 2003

Web Development

• Dreamweaver CS3 - Level 1 and Level 2
• SharePoint Designer 2007 - Introduction and Advanced

Business Skills

• Time Management

Presentations

• Powerpoint 2003 - Level 1 and Level 2
• PowerPoint 2007 - Level 1
• Visio 2003 - Level 1 and Level 2

Project Management

• Fundamentals of Project Management
• MS Project 2003 - Level 1 and Level 2
• Project 2007 - Level 1 and Level 2

Microsoft Technical

• MST2071/2734 Querying Microsoft SQL Server 2000 and 2005 with Transact-SQL
• MST2273 Managing and Maintaining a Microsoft Windows Server 2003 Environment
• MST2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
• MST2279 Planning and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
• MST2400 Implementing and Managing Microsoft Exchange 2003
• MST2732 Planning, Deploying, and Managing an Enterprise Project Management Solution
• MST2733 Updating your Database Administration Skills to MS SQL Server 2005
• MST2734 Updating Your Database Development Skills to MS SQL Server 2005
• MST2779 Implementing a Microsoft SQL Server 2005 Database
• MST2780 Maintaining a Microsoft SQL Server 2005 Database
• MST2830 Designing Security for Microsoft Networks
• MST3938 Upgrade to MS Exchange 2007
• MST5060 IMPLEMENTING WINDOWS SHAREPOINT SERVICES. 3.0
• MST5061 Administering Microsoft Office SharePoint Server 2007
• MST5116 MST5116-Configuring Windows Vista Mobile Computing Applications

Other Technical

• ITIL Release ITIL Release and Control
• ITIL Support ITIL Support and Restore
• ITILagreedefine ITIL Agree and Define
• ITILFOUNDATION ITIL Service Management Essentials
• ITILFoundations3 ITIL Foundations V3.0
• ITILMANAGE W1 ITIL Service Manager (Week 1) Service Support

Certified Ethical Hacker

• CertEthHack Certified Ethical Hacker

Linux

• LINUX+ CompTIA Linux+ Certification

Collaboration Software

• Member Windows SharePoint Services 3.0 - Member
• Owner Windows SharePoint Services 3.0 - Site Owner